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privacy |
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Data Protection & Privacy Policy
Introduction
The purpose of this policy is to explain how Switch Telecom collects protects and uses personal data. Switch Telecom is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully in accordance with the UK Data Protection Act 1998.
What Types Of Personal Data Does Switch Telecom Collect?
Switch Telecom needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name company size and sector individual contact names and job titles for delivery installation support and billing postal address elephone and fax numbers e-mail addresses. Switch Telecom also has access to personal data that is generated over the Switch Telecom network including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Switch Telecom may also collect financial information about Switch Telecom customers and end users from third parties to enable Switch Telecom to assess its risks in granting credit terms and contact information about organisations Switch Telecom considers may be interested in Switch Telecom products and services.
How Does Switch Telecom Obtain Personal Data?
Switch Telecom obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone fax or email or by application form) from enquiries made by existing customers and potential customers (including information gathered at marketing events and via the Switch Telecom web site) from third party list brokers from resellers who pass on personal data to Switch Telecom about end users and directly from the Switch Telecom network.
How Does Switch Telecom Use The Personal Data That It Holds?
Providing and Improving the Switch Telecom Service
Most of Switch Telecom use of personal data is necessary to enable it to provide a service to its customers and its end users including order processing delivery installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition Switch Telecom may also use personal data to improve on the level and type of service Switch Telecom offers to its customers. As part of this interest in improving the service provided Switch Telecom may process personal data for the purposes of sales analysis and customer usage statistics.
Direct Marketing
Switch Telecom may from time to time inform its customers end users and potential customers about Switch Telecom and Switch Telecom affiliate products and services and other information Switch Telecom feels may be of interest. Customers and other recipients of information from Switch Telecom may indicate at the time they first place an order with Switch Telecom whether or not they wish to receive such information or at any later time by simply contacting Switch Telecom.
To Whom Does Switch Telecom Disclose Personal Data?
Switch Telecom will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing. As a general rule Switch Telecom does not disclose personal data to unaffiliated third parties except where customer consent has been obtained where Switch Telecom is under an obligation by law to disclose personal data or where Switch Telecom has contracted with third parties to assist in providing services to Switch Telecom customers such as for delivery installation and systems support services.
How Does Switch Telecom Protect the Personal Data it Holds?
Switch Telecom takes customer confidentiality and security very seriously. Switch Telecom has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Switch Telecom. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. Switch Telecom will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Switch Telecom Acceptable Use Policy.
Customers Rights
European Economic Area legislation gives individuals whose personal data is held by Switch Telecom specific rights to access and rectify personal data held about them. These include the right to:
obtain from Switch Telecom for a prescribed fee confirmation that personal data is held as well as a written description of such personal data the purpose(s) for which it is being used the source(s) of the personal data and details of any recipients request the deletion or rectification of personal data which is inaccurate as explained in Direct Marketing above to object to any unsolicited information sent by Switch Telecom regarding promotions or new products and services.
Contact Details
If any individual wishes to contact Switch Telecom regarding the personal data held about them or has any other question about Switch Telecom data privacy procedures they should send a letter to the directors of Switch Telecom.
Policy Updates
As part of Switch Telecom commitment to compliance with data privacy requirements and to reflect changes in Switch Telecom operating procedures Switch Telecom may the terms of this policy from time to time and will post the revised policy on this website.
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